1Introduction & Scope
Welcome to 38okbaje. This privacy policy ("Policy") applies to the 38okbaje platform, website, and all associated services. By using 38okbaje, you are considered to have read and accepted this privacy policy.
We believe you should have full control over your personal information. That is why the 38okbaje Privacy Policy is built on transparency — no hidden terms, no vague language. Earning and maintaining the trust of millions of users across Bangladesh is our highest priority.
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This policy applies to: The 38okbaje website, mobile app, live chat support, and email communications. Across every channel, your data is handled to the same privacy standards.
This Privacy Policy is aligned with the GDPR (General Data Protection Regulation) and international data protection standards. 38okbaje reserves the right to update this policy at any time, and registered users will be notified of any changes.
2What data we collect
38okbaje only collects information that is necessary for operating our services, ensuring security, and meeting legal obligations. A detailed breakdown is provided below:
Directly provided information
| Data type |
Example |
Purpose |
| Identity information |
Name, date of birth, NID number |
KYC Verification & Age Confirmation |
| Contact Information |
Email, mobile number |
Account Notifications & Support |
| Financial Information |
BKash/Nagad number, bank details |
Payment Processing |
| Identity Documents |
NID copy, passport, selfie |
Identity Verification (KYC) |
| Address |
Division, district, detailed address |
Legal documents & verification |
Automatically Collected Data
Certain technical information is collected automatically while you use the 38okbaje platform:
- IP address & device type
- Browser version and operating system
- Login time and session duration
- Game history and transaction records
- Navigation patterns on the platform
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Why this information? Technical data is primarily used for security monitoring, fraud detection, and improving your gaming experience. 38okbaje does not collect unnecessary data.
3Data use & purpose
38okbaje uses collected data exclusively for the specific purposes listed below. No information is used for any other purpose:
- Account Management: Registration, login, profile management, and password recovery.
- Identity Verification: To complete the KYC process and verify your age.
- Payment Processing: To process deposits and withdrawals securely.
- Security: Fraud detection, monitoring suspicious activity, and account protection.
- Support Services: Assisting with issue resolution and complaint handling.
- Responsible Gaming: Identifies signs of gaming addiction to provide timely support.
- Legal obligation: Meeting requirements from regulatory bodies and law enforcement authorities.
- Service Improvement: To improve platform functionality and user experience.
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Marketing communications: 38okbaje only sends promotional emails or SMS with your consent. You can unsubscribe at any time. Important account-related notifications may be sent without prior consent.
4Data Sharing & Disclosure Policy
38okbaje never sells your personal information or shares it with third parties for advertising purposes. However, limited data may be shared in specific circumstances:
Service Provider Partners
38okbaje works with trusted third-party service providers who operate under this Privacy Policy:
- Payment gateways (bKash, Nagad, Rocket) — for transaction processing
- KYC verification service — for identity confirmation
- Cybersecurity agencies — for fraud prevention
- Cloud hosting provider — for secure data storage
Legal Compliance Disclosure
In the following circumstances, 38okbaje may be legally required to disclose information:
- Pursuant to a court order or legal process
- In investigations of money laundering or terrorism financing
- At the request of relevant authorities investigating fraud or criminal activity
- Subject to regular audits by the licensing authority
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Key Assurance: All third-party partners are bound by strict confidentiality agreements with 38okbaje. They receive only the information necessary to provide their specific service — nothing more.
5Cookie Policy
38okbaje uses various types of cookies to enhance your browsing experience and ensure the platform functions properly. The types of cookies used and their purposes are explained below:
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security tokens, core functionality |
Cleared at end of session |
| Performance Cookies |
Page load time, error detection |
30 days |
| Functional Cookies |
Language preferences, theme settings, personalization |
1 year |
| Analytics cookies |
User behavior analytics (anonymized) |
6 months |
You can disable non-essential cookies from your browser settings. However, disabling essential cookies may prevent some features of 38okbaje from working properly.
6Data Security Measures
38okbaje follows the highest industry standards to protect your data. Our technical and organizational security measures include:
- 256-bit SSL/TLS encryption — applied to all data transmissions
- AES-256 encryption — for stored sensitive data
- Two-factor authentication (2FA) — for account security
- Firewall & Intrusion Detection System
- 24/7 Security Monitoring Team
- Regular security audits and penetration testing
- Staff privacy training and policies
- Data backup and disaster recovery plan
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In the event of a security breach: In the event of a data breach, 38okbaje will notify affected users within 72 hours and take immediate corrective action.
7Data Retention Period
38okbaje retains your data only for as long as necessary. Once the retention period expires, all data is securely deleted or anonymised:
- Active account data: retained while the account remains active
- Transaction records: 5–7 years as required by law
- KYC documents: 5 years after account closure
- Support communication history: 3 years
- Marketing consent: until consent is withdrawn
- Inactive accounts: deleted 3 years after last activity
8Your Privacy Rights
Every registered user on 38okbaje has the following rights regarding their personal data:
- Right to Access:You can request to see what information 38okbaje holds about you.
- Right to Rectification: You can request correction of any inaccurate or outdated information.
- Right to erasure: You may request deletion of your data under certain circumstances.
- Right to restrict processing: You can request that your data not be used for specific purposes.
- Right to data portability: The right to receive your data in a machine-readable format.
- Right to Object: You may object to your data being used for marketing or profiling purposes.
- Right to Withdraw Consent: You can withdraw any consent you have previously given at any time.
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To exercise your rights: support@38okbaje.comEmail us or reach out via live chat. 38okbaje will respond to your request within 30 days.
9Minor Protection
38okbaje strictly prohibits registration by anyone under 18 years of age. We do not knowingly collect or store any personal information from minors.
- Age is verified at the time of registration
- Proof of age is mandatory during the KYC process
- Accounts found to belong to minors are suspended immediately
- The relevant data is permanently deleted
If you believe a minor is using 38okbaje, please promptly support@38okbaje.comto let us know.
10Privacy Policy Updates
38okbaje may update this privacy policy when necessary. In case of changes:
- Registered users will be notified by email before any significant changes take effect
- A notification banner will be displayed at the top of the website
- The "Last Updated" date at the top of the page will be changed
- Continued use of the platform after any changes constitutes acceptance of the updated policy
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Recommendation: Check this page regularly. 38okbaje always communicates policy changes transparently — no update takes effect without your knowledge.